Changing your domain name (North America) [NB]

If you want to replace your current domain name with a new one, you must set up a connection for yourself and your hosting provider.

Note: If you change your domain name, you will lose your ranking in Google. To avoid this we recommend that you configure redirects with your hosting provider before you switch to a new domain name. This cannot be done through Lightspeed eCom.

Implementing changes with your hosting provider

You connect your new domain name with eCom though a CNAME connection. The CNAME record always uses a subdomain. Point the CNAME record to the shop's Lightspeed URL.

For example: Your Lightspeed URL is and your customer URL

Create a CNAME that points to

Each domain name service has a different method for creating CNAME records, so contact your service provider for the instructions.

The time to live (TTL) for creating a CNAME can be anywhere from immediately to 48 hours. Contact Lightspeed eCom Support if your domain is not active after 48 hours.

For how to connect your domain name to eCom with your hosting provider go to Connecting your domain.

To change your domain name

After you connect your new domain name through a CNAME connection, you can replace the old one. Note: To avoid losing your ranking in Google, contact your hosting provider about creating redirects. 

Note: Establishing the connection can take up to 24 hours. 
  1. On the left menu of the Back Office click Settings and from Website Settings choose Domains.
  2. Remove your old domain name by clicking its trash icon.
  3. Confirm that you want to delete the domain name.
  4. At the top of the screen click Add a domain.
  5. Enter your new domain name, without the www. prefix.
  6. Choose the correct extension, such as .com, and save your changes.

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