Troubleshooting email being identified as spam [NB]

If your online store is connected through DNS, the email you send to your customers can possibly be identified as spam. To prevent this, you can create an SPF record.

If you connect through a name server, this setting is not required.

Why is an SPF record necessary?

Automatic email messages are sent from a single central mail server ( Because each online store has its own domain and email, email clients such as Gmail consider email to be spam because the central mail server is not recognized as an authorized representative to send email on your behalf. To prevent automatic email messages from ending up in spam folders, you can add an SPF record to your DNS settings.

To create an SPF record

Although the details can vary per hosting provider, the information here applies to most hosting providers. If your online store is not yet connected, see Connecting your domain name.

  1. Go to the portal of your hosting provider and select the domain name you want to add the SPF record to.
  2. You now have to edit the DNS record. The exact location varies per hosting provider.
  3. Next edit the TXT record, which is the Type record. a. Name - @ b. TTL – 1 Day c. Type – TXT Names can vary per hosting provider, but the input values are the same.
  4. Copy this code and paste it into the empy Value field next to TXT v=spf1 a mx ~all
  5. This is the code that prevents automatic email messages from going to junk folders and grants permission to send emails from our central mail server. If you cannot enter a TXT type, the SPF record with your hosting provider will likely have a different name, or needs to be added in a special way. If this case, contact your hosting provider for help.
If a TXT field is already added with your hosting provider, paste this text behind the existing value: a mx ~all
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