Troubleshooting order status [NB]

If a paid order does not show the correct status, you can manually set its status to Paid.

On the left menu of the Back Office click Orders and select the order you want to work with.

If this issue keeps occurring, do not correct its status. Instead, contact the payment service provider. It is possible that they have implemented some changes in their procedures, are experiencing some technical difficulties, or something is wrong with the data you entered in the eCom Back Office.

If the payment service provider does not provide a solution, you can send an email to support and mention that the issue has occurred repeatedly, the order number of the last order that appears unpaid, the PSP and the payment methods used. Our customer support desk will deal with the issue.

 

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