Mails end up in my junk folder

If your online stores is connected through DNS may experience that automatic e-mail messages end up in the junk folder of their customers. To prevent this, you have to fill a SPF record.

When you are connected through a Nameserver, this setting is not required, it is automatically included in the Nameserver settings.

Why is a SPF record necessary?

Automatic e-mail messages are sent from a single central mail server ( Because every online store has its own domain and e-mail, it can happen that e-mail clients such as Google Gmail consider e-mail to be spam. The fact is, that the central mail server is not recognized as an authorized representative to send e-mail on your behalf. To prevent automatic e-mail messages from ending up in junk folders, you can add a SPF record to your DNS settings.

SPF record setup

This may vary per hosting provider. 70% of the hosting providers will adhere to the information below. If your online store is not connected yet, click here for the settings.

  1. Navigate to the portal of your hosting provider and select the domain name you want to add the SPF record to.
  2. You now have to edit the DNS record. The exact location varies per hosting provider.
  3. Afterwards, you have to edit the TXT record, this is the Type record. a. Name - @ b. TTL – 1 Day c. Type – TXT Names can vary per hosting provider, but the input values are the same.
  4. Copy the following code and paste it into the empy Value field next to TXT v=spf1 a mx ~all
  5. This is the code that prevents automatic e-mail messages from ending up in junk folders. With it, in a sense you grant permission to send e-mail messages from our central mail server. If you cannot enter a TXT type, the SPF record with your hosting provider will likely have a different name, or needs to be added in a special way. If that is the case, contact your hosting provider. They can inform you best.
If a TXT field is already added with your hosting provider, then you will have to paste the following text behind the existing value: a mx ~all
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